AI support
AI Customer Support Workflow
A customer-support application with a guided chat interface, lead capture, service recommendations, escalation states, and a staff-facing support workspace.
Key product capabilities
- Customer chat journey with guided prompts
- Lead and ticket views for staff
- Human handoff and urgent escalation states
Built around the workflow
How the workflow is designed
The customer-facing chat journey lets visitors choose a prompt or enter a question, then move into a response, service recommendation, lead-capture, or escalation path.
The staff workspace brings conversations, leads, tickets, knowledge-base content, settings, and analytics together for day-to-day support operations.
Workflow at a glance
From request to next action
- 01Customer selects a prompt or submits a question
- 02The support flow returns a response, lead form, or escalation
- 03The request is recorded as a conversation, lead, or ticket
- 04Staff review the queue and continue the follow-up